Privacy Policy

About this policy

This policy describes the handling of personal information in connection with the Dermec website, operated by McW Healthcare Pvt. Ltd. References to Dermec, we, us and our refer to the website operator.

It covers information collected through this website and enquiries sent to our team. Separate privacy policies apply when you use an independent retailer, social platform or other third-party service.

Information you provide

When you contact us, we may receive your name, email address, phone number, enquiry category and the information you include in your message. We use the details relevant to your enquiry.

Please avoid sending medical records, payment information or unnecessary personal details about yourself or a child through a general website enquiry.

Website and technical information

Website hosting and security systems may process technical information such as an IP address, browser type, device information, requested pages and access times to deliver the website and help keep it secure.

On our public website, Google Analytics 4 is used only if you allow optional analytics. It helps us understand page use and successful enquiry or guide requests. We do not include form names, email addresses, phone numbers, messages or secure PDF access tokens in our Analytics events. Analytics is not loaded on our admin pages, local development site or temporary preview website.

How information is used

Information may be used to respond to product and business enquiries, provide requested assistance, maintain website functionality, investigate misuse and meet applicable legal obligations.

If optional promotional communications are offered, we will explain the purpose when requesting your details and provide a way to withdraw from those communications. Sending an enquiry does not by itself subscribe you to marketing.

Cookies and embedded services

The website uses cookies or similar technologies for essential functionality. If you allow optional analytics, Google Analytics may set first-party cookies to understand website use. You can decline analytics or change your choice using Analytics preferences. Your choice is saved in this browser. Your browser provides controls to manage or delete cookies, although restricting them can affect some website features.

Playing an embedded video or using a third-party feature may allow its provider to receive technical information and use its own technologies. Optional cookies and embeds should be managed through the choices provided where applicable.

Sharing and external services

Information may be shared with service providers that support website hosting, security and enquiry handling, to the extent needed for those tasks. It may also be disclosed where required by law or necessary to address unlawful activity.

Retailer links take you to independent websites. Purchases, payment details, delivery information and order enquiries submitted there are handled by the relevant retailer. If you choose WhatsApp, YouTube or a social platform, that provider’s privacy terms also apply.

Retention and security

Enquiry information should be retained only for as long as needed for the purpose for which it was collected, relevant follow-up and applicable legal requirements.

Reasonable organisational and technical measures should be used to protect personal information. No website or transmission method can guarantee absolute security.

Your choices and requests

You may contact us to request information about the personal data we hold about you, ask for correction or deletion, raise a privacy concern, or withdraw consent where processing depends on consent. Requests are handled subject to applicable law and any necessary identity verification.

Withdrawing consent does not affect processing already carried out lawfully. Some information may need to be retained to meet legal obligations or resolve an outstanding matter.

Children’s information

This website is intended for parents, caregivers and adult visitors. General enquiry forms are not intended to collect information directly from children.

If you believe a child has provided personal information through the website, please contact us so that the matter can be reviewed and appropriate action considered.

Contact and policy updates

For privacy enquiries or requests, contact mail@mcwhealthcare.com.

McW Healthcare Pvt. Ltd. 501, Rafael Tower, Old Palasia, Indore - 452001, India

This policy may be updated when website features or information-handling practices change. The approved policy should display its effective or last-updated date.